Company: Nitizen Ventures (OPC) Private Limited

Website: www.nitizenventures.com

Nitizen Ventures (OPC) Private Limited (“we”, “our”, or “us”) is committed to protecting the privacy of individuals and organizations who interact with our software solutions, mobile applications, and multi-vendor e-commerce platform. This Privacy Policy outlines how we collect, use, share, and protect your personal information in compliance with the Information Technology Act, 2000 and applicable Indian data protection laws.

This Privacy Policy applies to:

• All software and digital solutions developed and maintained by Nitizen Ventures.
• All users and vendors registered on our e-commerce platform.
• Any other services offered by us through online or offline modes.

We may collect the following categories of information:

A. Personal Information

• Full Name
• Contact details (email, phone number)
• Address (billing and shipping)
• Government ID numbers (GSTIN, PAN, etc. where applicable)
• Payment information

B. Business and Vendor Information

• Company or business name
• Product/service information
• Bank details for payouts
• Tax-related data

C. Technical and Usage Data

• IP addresses
• Browser type and device information
• Cookies and tracking technologies
• Usage logs and analytics data

We use your information to:

• Provide and maintain software and e-commerce services
• Facilitate vendor registration and buyer transactions
• Process payments and generate invoices
• Improve user experience through analytics
• Send notifications, service updates, and marketing communications (where permitted)
• Comply with legal obligations and resolve disputes

We do not sell your personal information. However, we may share data with:

• Authorized third-party service providers (e.g., payment gateways, hosting services)
• Legal authorities if required under law or to protect our legal rights
• Affiliated partners or vendors in connection with e-commerce operations and logistics

We retain your information for as long as it is necessary to fulfil the purposes described in this policy or as required by law.

We implement industry-standard measures including:

• SSL encryption for data transmission
• Secure server infrastructure
• Access controls and authentication mechanisms

However, no online platform is entirely secure, and we encourage you to take necessary precautions when sharing sensitive information online.

As a user, you have the right to:

• Access and correct your personal data
• Withdraw consent (where applicable)
• Request deletion or restriction of your data
• Lodge complaints with regulatory authorities

We use cookies and similar technologies to enhance your user experience, track user activity, and analyse web traffic. You can manage your cookie preferences through your browser settings.

Our platforms may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies separately.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without parental consent.

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Continued use of our services constitutes your acceptance of the revised policy.